General Terms and Conditions
1)Scope: Our General Terms and Conditions of Business regulate the contractual relations for all contracts to be concluded with you, our customers. Deviating conditions of the customer shall not be valid.
2)Conclusion of the contract: Your order is binding. We can accept it at our discretion within 2 weeks by sending the goods or by order confirmation.
3)Your right of Cancellation:
a) You can cancel your order within 2 weeks without giving reasons in writing (eg letter, fax, e‑mail) by returning the goods. The period begins with receipt of the goods delivery. If the acceptance of the goods is refused without reason, the transport and storage costs are to be paid as compensation.
b) In case of revocation you are obliged to return the received goods. We will then refund any payments already made for the delivery of goods.
c) The right of revocation does not apply to orders of goods that are not suitable for return due to their nature and is not valid for reduced-price goods and on the occasion of special sales campaigns.
Please send the goods to:
Owner Benjamin Dressbach
Germany – 63571 Gelnhausen
Please return the goods to us, enclosing the original invoice. Product assortments are to be returned completely.
The goods must be unused, in perfect condition and in their original packaging.
The postage costs for the return of ordered goods will be paid by you, unless the goods are faulty or wrongly delivered.
4)Price/Product change as well as delivery reservation: The price quotations including taxes plus the indicated shipping costs apply. We reserve the right to change prices. Small deviations and technical changes compared to our illustrations or descriptions are possible. We reserve the right not to accept orders for goods from customers and, in case of lack of availability, not to execute them. In this case we will inform you immediately and refund your payment.
5)Payment and Delivery: We deliver to new customers only against prepayment plus the indicated shipping costs. Owners of a customer number will receive the goods against invoice on request. There is no minimum order quantity. The shipping costs may vary in exceptional cases. In this case we will inform you immediately.
6)Delivery time: goods that are in stock will be shipped within 3–5 days after receipt of the prepayment or the order. We are not liable for problems on the way of transport. If the goods are not in stock when the order is placed, we will try to deliver as soon as possible. If the non-observance of a delivery or performance deadline is due to force majeure, industrial action, unforeseeable obstacles or other circumstances for which we are not responsible, the deadline will be extended appropriately. In the event of non-compliance with the delivery period for reasons other than those mentioned above, the buyer is entitled to set a reasonable grace period in writing with the threat of rejection and, after its unsuccessful expiry, to withdraw from the contract with regard to the delivery or service contained in the contract. If the impossibility of delivery is based on inability of the manufacturer or our supplier, we as well as the buyer can withdraw from the contract, if the agreed delivery date is exceeded by more than 2 months. Claims for damages due to delay or impossibility or non-fulfilment, including those which have arisen up to the time of withdrawal from the contract, are excluded.
7)Defects of the goods: If the goods delivered to you are faulty, we will provide immediate and service-oriented remedy. In case of transport damage, please complain immediately to the deliverer, contact us as soon as possible and send us the defective goods carefully packed according to our instructions, sufficiently stamped and stating the defect to the address given here. To assert your claims, the original invoice must be presented. Please keep your confirmation of dispatch (parcel label) carefully for verification purposes.
8)24 months warranty from delivery. In case of complaints, the date of purchase must be proven with an invoice. The complained article must be sent in together with a copy of the invoice, sufficiently stamped. The warranty does not extend to normal wear and tear. The warranty expires if the customer changes the delivered goods.
9)Data protection: For the purposes of order processing and the maintenance of customer relations, we process and use your personal data. Discretion and confidentiality as well as strict compliance with the applicable data protection regulations are a matter of course for us. No passing on of your data to third parties.
10)Miscellaneous: Should a provision of this agreement be or become invalid, this shall not affect the validity of the remaining provisions. Rather, the invalid provision shall be replaced by a substitute provision which corresponds or at least comes as close as possible to the purpose of the agreement and which the parties would have agreed to in order to achieve the same economic result if they had been aware of the invalidity of the provision. The same applies accordingly to the incompleteness of the provisions. In case of legal disputes, the place of jurisdiction is 63571 Gelnhausen, Germany.
11. choice of law: German law applies exclusively.